Postage / Shipping - Rates by weight, as determined by Royal Mail www.royalmail.com

Within the UK, (some areas are excluded by Royal Mail), orders will be dispatched via Special Delivery, except where it is necessary to dispatch an order in two parts, at which time orders will be dispatched via Recorded Delivery.

Overseas orders will be dispatched via International Signed For or AirSure. (Please note we do not re-dispatch our charms to the USA!)

Dispatch - We aim to dispatch within *seven working days. Customers orders will be up-dated to advise of dispatch, expected or guaranteed delivery date and the applicable Tracking Number.

* All wholesale orders were processed through our retail web site, however, this became inconvenient for our traders and therefore, we have opened a new web site for our wholesale customers. We will make every effort to dispatch orders as quickly as possible, however, in the initial stages it is impossible to set appropriate stock levels for our trade web site and therefore, the seven working days stated above will enable us to fulfill orders where the held stock level is insufficient to meet demand.

Sales Tax: Jewellery Enchantments, charge VAT on all prices shown, including postage/shipping costs. All import charges and country taxes due on international delivery shall be the sole responsibility of each customer. Customers outside of the EC and those with valid European VAT numbers will be refunded the 20% VAT (sales tax) charged on orders automatically, where the tax has not been deducted automatically).

Returns:

Any returns, damages, ommissions or other errors must be notified to us within 3 days of receipt of the order. If notification is outside of this period, we may refuse to accept any returns. We do not operate a Sale or Returns Policy.

Returns will only be accepted where a Returns Code has been received from ourselves and the Returns Code must be cleary detailed with the returned items. Where the return of items is as a result of an error on our part, (or due to faulty goods), we will refund reasonable postage costs or will provide a Returns Envelope. 

We will only accept returns for faulty of damaged goods.